Terms and Conditions - Quy Mill Hotel & Spa, Cambridge

Indulge in Our Valentine's Day Culinary Delight.

Quy Mill Hotel & Spa's

Terms and Conditions

Making your booking

To make a booking, you may either book online (where available) or telephone our Reservations team on 01223 293 383. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. 

By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. 

Rates, Payment, Changes and Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability.

Best available rates

Credit card guarantee required at time of booking. Payment will be required on arrival to the hotel.
Cancellations and amendments are available up to 24 hours prior to arrival, after which, the first night’s accomodation charge will be levied by the hotel.

Advanced purchase rate

These are reduced rates based on room only and bed & breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-

  • Full credit card prepayment is required for duration of stay. 
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • The hotel will not refund the payment in the event of a cancellation or non-arrival.
  • No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.
Leisure break Packages

The following terms apply to bookings made at these rates:-

  • Full credit card prepayment required for duration of stay.
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 7 days prior to the day of arrival, with a full a full refund.
  • Cancelling after this time will incur a 100% cancellation charge. In the event of a non-arrival, 100% of the prepayment is non refundable.
Riverside Spa Treatments & Experiences
  • All bookings are only confirmed upon full payment. 
  • Bookings are non-refundable, however we will seek to accomodate any change of booking, date/time where reasonably possible.
Christmas Party Nights

The following terms apply:-

Confirmation 

  • 50% deposit will be taken upon confirmation of
    booking.
  • Balance to be paid 21 days prior to event. £75pp inc vat


Cancellation Policy

  • Free cancellation and full refund up to 29 days post confirmation.
  • After 29 days no refund.


Pre-ordering

  • All food and drinks packages are to be pre-ordered 21 days before event.
  • Drinks packages are to be paid in full 21 days before event. No refunds once ordered.
  • 14 days before event no changes.


Accommodation 

  • Should accommodation be required please quote “Xmas Party 23” at time of booking to get a preferred rate
  • £156 per room B&B Classic Double room for single occupancy
  • £171 per room B&B Classic Double room for double occupancy.

What would you like to book?