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If you would like to book four rooms or more, we recommend you call our reception direct on 01223 293383

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Terms and Conditions

Quy Mill Hotel & Spa, Cambridge, Terms and conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Interchange & Consort Hotels Limited trading as Best Western Hotels. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone our Reservations Centre on 08457 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description.

Please note: We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any hotel accommodation and/or other arrangements that you book (‘arrangements’) or for the acts or omissions of any hotel or other person(s) or party(ies) connected with the arrangements. For all bookings your contract will be with the supplier of the hotel accommodation (‘the hotel’). That hotel’s booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Interchange & Consort Hotels Limited trading as Best Western Hotels.

Making your booking

To make a booking, you may either book online (where available), telephone our Reservations Centre on 08457 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Changes and Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability.

Best available rates
These are rates based on room only and bed & breakfast and at some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-

Fully flexible rate
Credit card guarantee required at time of booking
Payment will be required on departure from the hotel.
Cancellations and amendments are available up to 4pm on the day of arrival, after this 1 night’s accommodation charge will be levied by the hotel.

Advanced purchase rate
These are reduced rates based on room only and bed & breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-
Full credit card prepayment is required for duration of stay
Prepayment charged to the credit card between time of booking and day of arrival.
The hotel will not refund the payment in the event of a cancellation or non-arrival.
No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.

Weekend leisure break
These are rates based bookings for stays between Friday and Sunday inclusive, on a bed & breakfast basis with a minimum 2 night stay. (Dinner available as an additional supplement) The following terms apply to bookings made at these rates:-
Full credit card prepayment required for duration of stay
Prepayment charged to the credit card between time of booking and day of arrival.
Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
In the event of a non-arrival, 100% of the prepayment is non refundable.

Leisure break
These are rates based on a minimum 2 night stay (weekends only at some hotels) on a room only or bed & breakfast basis. At some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-
Full credit card prepayment required for duration of stay
Prepayment charged to the credit card between time of booking and day of arrival.
Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
In the event of a non-arrival, 100% of the prepayment is non refundable.

US Government rate
These rates are available only on a bed and breakfast basis to qualified International Federal, State and Municipal Government Employees. The following terms apply to bookings made at these rates:-
Special rate Official ID required at check-in
Credit card guarantee required at time of booking.
Cancellations and amendments are available up to 4pm on the day of arrival, after this 1 night’s accommodation charge is incurred.

Hotel Health and Beauty Breaks
The following terms apply to bookings of these breaks:-
Full credit card prepayment required for duration of stay.
Prepayment charged to the credit card between time of booking and day of arrival.
The hotel will not refund the payment in the event of a cancellation or non-arrival.
No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.

Hotel Activity break
The following terms apply to bookings of these breaks:-
Full credit card prepayment required for duration of stay.
Prepayment charged to the credit card between time of booking and day of arrival.
The following cancellation terms will apply to bookings of these breaks:-
Period before departure within which written

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